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Technical Success Manager- Remote

Customer Success – Madison, Wisconsin
Department Customer Success
Employment Type Full Time
Minimum Experience Mid-level

 Job Purpose

The Technical Success Manager is responsible for technical support of healthfinch’s enterprise customers during the implementation and maintenance of healthfinch’s products. They guide the customer IT department through configuration of the integration between healthfinch and the customer’s EMR.

Duties and Responsibilities

  • Post-sales integration/technical project management through optimization

  • Ongoing technical support for live customers - customers IT main contact

  • Technical troubleshooting and determination of whether system is working as designed, bug or need of an enhancement request

  • Technical liaison for customer and customer success team with product and engineering

  • Creation of technical support documentation


  • Deep knowledge of the Epic electronic medical record, including build and workflows

  • Nice to have: Cerner, Allscripts or Athena EMRs
  • Familiarity with ambulatory clinical workflows and challenges, especially those related to medications, labs, and task lists

  • Ability to guide customer IT staff through interface build and testing

  • Capable of managing and keeping pace with implementation timelines

  • Understanding of the interfaces, healthcare standards, and APIs involved in EMR integrations

  • Skilled with customer communication and relationship management

  • Experience troubleshooting technical issues using tools, documentation, and team members

  • Ability to write clear and concise technical documentation

  • Cross-functional collaborator and/or technical liaison

  • Familiarity with the Agile Development and Product Management framework

  • Experience with SQL and at least one RDBMS, or ability to learn

  • Working knowledge of one or more programming languages, or ability to learn

Travel: Up to 20% travel

We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the continental United States.

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  • Location
    Madison, Wisconsin
  • Department
    Customer Success
  • Employment Type
    Full Time
  • Minimum Experience
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